The Grout Medic is still open for business. We are taking all the necessary steps and precautions in order to keep both our clients and team healthy.

Privacy Policy

We understand that you may have concerns about the use and protection of your personal information. Your privacy is of utmost importance to us, and the following policy outlines the information that we, The Grout Medic, may collect from you and how it will be used. By using our website,, you agree to the practices described in this policy.

Information Collection

We may collect non-personal information, such as your domain name and IP address. This information does not reveal any personal details about you except the IP address from which you accessed our site. Additionally, we may gather information about your internet browser, operating system, the source that led you to our website, and the specific web pages you visited.

If you communicate with us regarding our website or services, we will collect any information provided during such communication. In the future, we may contact you via email to inform you about specials, new products or services, or changes to this privacy policy.

Information Use

We primarily use the collected information for internal purposes, including providing, maintaining, evaluating, and enhancing our services and website, responding to information requests, and offering customer support.


We adhere to industry-standard security practices to safeguard information submitted to us, both during transmission and after receipt. Sensitive information, such as credit card data, is encrypted and securely transmitted. Look for a closed lock icon or “https” at the beginning of the web page address to verify encryption.

While we use encryption for online data transmission, we also protect your information offline. Only employees requiring access to personally identifiable information for specific tasks (e.g., billing or customer service) are granted access. Computers and servers storing such information are kept in secure environments.


Our site uses “cookies” to enhance your experience. A cookie is a small data file stored on a site visitor’s hard drive, enabling us to improve your access to our site and recognize repeat visitors. Cookies help you avoid multiple logins and enable us to track user interests to enhance site experiences. They are not linked to personally identifiable information.


We will not sell or provide collected information to outside third parties for direct or indirect mass email marketing purposes. We may disclose personal information or an IP address when required by law or in good-faith belief that such action is necessary to:

  • Cooperate with investigations of purported unlawful activities and comply with legal processes
  • Protect and defend the rights or property of our website
  • Identify individuals violating the law or misusing our website Please note that when you voluntarily disclose personal information online (e.g., via email or discussion boards), others may collect and use this information. You are solely responsible for safeguarding your personal information.


Our website may contain links to other sites. We are not responsible for the content or privacy practices of these sites. We recommend that users review the privacy statements of any site collecting personally identifiable information.

Surveys & Contests

Occasionally, we may request information through surveys or contests. Participation is voluntary, and you may choose to disclose information or not. Information may include contact details (e.g., name, address) and demographic data (e.g., zip code, age). Contact details will be used to notify winners and award prizes. Survey data aids in monitoring and improving site usage and satisfaction.


By using this website, you consent to the collection and use of information as specified above. Any changes to our Privacy Policy will be posted on this page. Please review this page regularly to stay informed about information collection, use, and disclosure. Carefully review the updated Privacy Policy to understand our practices and procedures.

For any further questions or concerns regarding our Privacy Policy, please contact us at:

The Grout Medic Address: 1515 Legacy Cir Suite 3E Naperville, IL 60563 Phone: 844-444-7688